Support & Help

If your departure is within 3 days, you will receive your QR code immediately after payment. For later departure dates, we automatically send your QR code 48 hours before your scheduled arrival.

Please check your spam/junk folder first. If your departure is more than 48 hours away, your QR code will be sent closer to your arrival date. If you still cannot find it and your departure is soon, please contact our support team with your Order ID.

If your payment shows as Pending, it means the transaction was not completed successfully. The authorization will automatically expire and no money will be charged. You can safely try again using a different browser or payment method.

Yes! You can update traveller information, travel details, and more. Adding travellers costs $15 per person, and you have up to 3 updates available. Contact our support team with your Order ID and we will send you a secure link to make the changes.

We offer full refunds for items not yet delivered. Delivered arrival cards and eVOA's are non-refundable. Refunds are processed within 5-10 business days to your original payment method.

Your Order ID is in your confirmation email. If you cannot find it, contact our support team with the passport number and date of birth of the main traveller and we will look up your order for you.